Refund policy
At Renova, your satisfaction is our priority.
30-Day Guarantee
We offer a 30-day satisfaction guarantee on all orders. If you're not satisfied with your purchase, contact us within 30 days of delivery to request a refund or replacement.
How to Request a Refund
Email us at @renovahealthstore with your order number and reason for return. Our team will respond within 1-2 business days with next steps.
Conditions
- Refund requests must be made within 30 days of delivery
- For unopened products, we may request return shipping
- Opened products may qualify for a partial or full refund at our discretion under our satisfaction guarantee
- Refunds are processed to your original payment method within 5-10 business days of approval
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days with photos and we'll send a replacement at no cost.